Faq’s
Frequently Asked Questions
FAQs AC Chargers
Compatible with all electric vehicles that meet IEC 62196 (Type 2) or SAE J1772 (Type 1) / GB/T standards.
Yes. For safety reasons, we recommend installation by a certified electrician.
Yes. It is IP65-rated for water and dust resistance, suitable for outdoor use.
Yes. You can schedule charging via the app to save on electricity costs.
Usually not for small residential units, but please consult your local utility provider.
Available in 7KW, 11KW, and 22KW models.
Single-phase fits standard household power; three-phase offers faster charging with higher requirements.
Yes. Built-in protections include over-voltage, over-current, overheating, short-circuit, leakage protection and so on.
FAQs DC Chargers
Charging time depends on vehicle battery capacity and charger power. For example, a 60kW charger can add 20–80% in about 30–40 minutes.
Yes, the model supports OCPP 1.6J (optional 2.0.1) for connection with most charging management systems.
We offer CCS1 / CCS2 / GB/T optional. Dual connectors in one unit are also available.
Yes, if equipped with dual connectors and power-split function. Charging speed will be divided between vehicles.
Mainly regular cleaning, checking cable condition, and firmware updates. No heavy maintenance required.
We provide fast shipment of key modules, and many issues can be solved via remote diagnosis.
No extra cooling room is needed. The charger has built-in air cooling model.
Yes, RFID and QR code payment options are available for public use models.
Your Safety is Our Top Priority.
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